Enrollment Management

Enrollment Management provides personalized, streamlined, and highly accessible admissions, financial aid, and registration processes to ensure excellent customer support while assuring compliance with federal and state regulations.

Accomplishments

  • Improved service and communication to colleges through expansion of document imaging technology and quarterly information sessions.
     
  • Created collaboration among units in the functions of Commencement, financial aid processing, transcript processing and registration, resulting in smoother peak-time operations.
     
  • Developed and deployed web-based tool to assist prospective applicants and healthcare advisors in preparing for MUSC and reduced the risk of data entry errors and processing time through a data import process for electronic admissions references.
     
  • Reduced operating expenses by over $10,000 by replacing booklet printing and packet mailings with emailed links to Financial Aid web pages and in-sourcing budgeted technical consulting charges.

Goals

  • Enhance customer service and streamline Financial Aid workflows through use of a student kiosk, standardized communication protocols, increased online information and the implementation of semi-automated packaging of student aid.
     
  • Develop procedures and audit reports to allow MUSC compliance with the South Carolina Illegal Immigration Reform Act, including verification of current and incoming students.
     
  • Transition oversight and coordination of Commencement to Enrollment Management while improving cost-effectiveness, efficiency and student satisfaction through improved delivery time and additional student purchase options.
     
  • Broaden use of document imaging technology to graduated student records, potentially saving outside contracting costs, and further expand imaging of admissions materials to all of the College of Health Professions.

Activity

  • 250+ free prospective applicant transcript evaluations.
     
  • 300+ ad hoc requests for analysis of enrollment data processed on time.
     
  • 7,100+ student transcript requests for students and alumni processed.
     
  • 5,000+ customer visits to two office locations including over 1,400 in-person student financial aid consultations.
     
  • $77,209,645 in financial aid awarded to 2,070 in-state and 243 out-of-state students.

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