MUSC Employees of the MonthTweet
'Making a difference every day'
Rick Bennett, RT Neurosurgery & Spine
“I would like to commend Rick Bennett, for his creative thinking in adult neurology that led to an initiative in all the pediatric clinics. Adult neurology clinics often have a long wait time to see the doctor. While the doctors are spending time with families the prolonged wait results in problems with patient satisfaction and staff satisfaction while we try to manage crowded wait rooms and upset families. Rick created a board that lists each doctor in clinic that day and the wait time for each one. This resulted in decreased number of complaints and questions at the registration desk. Pediatrics observed the effect of the board and adapted it in all the clinics. Pediatrics mean satisfaction score in this area has gone from 82 to 93 in one month using this approach. Thank you Rick for your creativity.”
Nominated by Rosemarie Battaglia
Patty Randinelli, After Hours Care Mount Pleasant
“Every quarter in Children's Ambulatory Care Surgery clinic has the highest patient satisfaction results. Every week the patient satisfaction survey results mention Patti Randinelli by name. Patti is responsible for patient care and surgery follow up for pediatric surgeons. Patti ensures families are comfortable with the plan of care and explains things clearly. Patti shared how she approaches her patient care and it was evident that she goes above and beyond to make each family feel personally cared for. Patti will make sure that children with long waits in clinic have activities to keep them occupied. She ensures that families can pay attention to the doctor’s instructions by removing squirming children from the exam room and keeping them entertained. Patti emulates MUSC Excellence principles by demonstrating high standards of patient care.”
Nominated by Rosemarie Battaglia
Brenda Stevens, Hollings Cancer Center
“Today we had a situation with a patient who arrived with severe pain for his scheduled appointment with his oncologist. He had been transported via wheelchair by a transportation company from his nursing home facility. The patient has squamous cell cancer in an area affected by sitting in one place for any duration making the wheelchair a painful and unsafe choice for transport. The patient also was found to have a critically high calcium level, which may only have added confusion and additional pain to his cancer related pain. He was dangerously close to falling out of his chair, and he was unable to follow instructions, nor could he bear weight on his lower extremities. Once the patient received his pain medication, he relaxed, but his circumstances required supervision. Brenda Stevens did not move from the patient’s side the entire duration of his office visit. Were it not for Brenda, I am not sure we would have been able to accomplish safe and effective medication administration, proper arrangement of transportation, and general supportive safety measures for the patient and family.”
Nominated by Stephanie Greiner
PICU nurse is honored with award
Beginning in June 2005, nurses at MUSC have been honored with The DAISY Award for Extraordinary Nurses. The award is part of the DAISY Foundation’s program to recognize the efforts nurses put in every day and is sponsored by Hill-Rom, with local support from Saffron’s Bakery.
|PICU’s Jennifer Crispin Shaw, R.N., center, receives the June DAISY Award. Shaw received an award pin, an African Shona Tribe sculpture titled “A Healer’s Touch,” and a framed certificate. The staff also shared cinnamon rolls. More information is available at www.daisyfoundation.org.|
To submit a nurse’s name for the award, visit www.musc.edu/medcenter/formsToolbox/DaisyAward/form.htm.
The not-for-profit DAISY Foundation, based in Glen Ellen, Calif., was established by J. Mark Barnes and his family in memory of his son J. Patrick Barnes. In late 1999 Patrick, 33, died from complications of Idiopathic Thrombocytopenic Purpura (ITP), a little known but not uncommon auto-immune disease. The care Patrick and his family received from nurses inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patients' families.
One day each month, a nurse will be selected by the Nurse Alliance Council leaders to receive the award.
PICU’s Jennifer Crispin Shaw, R.N. was nominated for June’s award and her letter reads: “Jennifer is an amazing patient and family advocate. She goes above and beyond every day in the PICU to provide the highest quality of care and tries to accommodate parent requests whenever possible.
In the past year, Jen has cared for many critically ill children who did not survive their hospital course. Despite not being able to save the babies, she did everything possible to make the best of tragic situations for their families. For one patient, she met with a local iman to ensure we provided culturally competent care and met the post-mortem special requests of the Muslim family.
Another family’s last wish for their dying infant was for him to see the sunshine. Jen arranged with the PICU attending, Fred Tecklenburg (M.D.), to take him out to the Horseshoe in his parent’s arms where he passed away peacefully. These are just two examples of the dedication Jen provides her patients and families. We are so thankful to have her as a part of our PICU team.”
Nominated by Melinda BillerJune 6, 2013