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The Catalyst

MUSC Medical Center Communications Corner


MUSC Health Plan Update — Referral Contact Center

Effective Jan. 1, all MUSC and MUHA employees who were previously enrolled in the Standard State Health Plan are now enrolled in the MUSC Health Plan. 


The MUSC Health Plan is a new insurance plan created in partnership by the Public Employee Benefit Authority (PEBA) and MUSC to offer enhanced benefits and lower total costs to MUSC employees and dependents who choose to receive care in the MUSC Health Plan Network. If you have questions about your benefits under the MUSC Health Plan, call Blue Cross Blue Shield at 800-868-2520.

The majority of employees/enrollees have chosen to self–enroll and select their primary care provider by using the online tool at http://mcintranet.musc.edu/musc-health-plan. For employees still needing assistance, appointments can be requested online or by phone. If any MUSC health plan members have concerns about the plan or difficulty accessing services at MUSC, please let us know via the MUSC Health Plan website at
https://www.musc.edu/medcenter/MUSChealthplan/index.html.

How to Sign Up for a Primary Care Provider Online (Preferred)

You can also get to this site through the MUHA Human Resources Employee Corner webpage, the University Human Resources Employee Corner webpage and the MUSC Health Plan webpage on the medical center intranet.

How to Sign Up for a Primary Care Provider over the Phone

  • Call the MUSC Health Plan line at 792-9191. This number was created specifically for employees and their beneficiaries looking to establish care with an MUSC primary care provider.
  • Between 8:30 a.m. and 5 p.m., Monday through Friday, MUSC Referral Contact Center staff will be able to assist you with selecting a primary care provider and with making a new patient appointment.

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By the Numbers

MUSC leadership is proud to report that since the implementation of the MUSC Health Plan on Jan. 1, our contact center staff have helped more than 600 of our employees who have chosen to establish their primary care within the MUSC Health Plan Network. There have been 2,238 unique employee visits to the Find–a–Doc section of the MUSC Health Plan website since it went live Nov. 27.
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"Even though our new MUSC Health Plan has only been in effect since Jan. 1, I have received positive feedback from our team members. Multiple team members were very surprised and happy at how easy it is to get an appointment with an MUSC physician, and shared that they were called within hours of requesting an appointment.

One team member provided a specific time frame to be called back and was very happy that the call was received within the desired time frame. Those who have had the opportunity to use health services expressed pleasure with the care received and reduction in cost."

Karen Garner, MHA, MT(ASCP)SBB
Manager - Transfusion Medicine / HLA Laboratory

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Meet the Referral Contact Center Team

The Referral Contact Center is Nicole Cohen, from left, Susan Lucas, Nicole Jefferson, Ruthel Williams, Diane Leyh, nurses Sandra DeAntonio and Kathy Kuhn, and Gayle Bryant. photo by Aimee Murray, Public Relations


The MUSC Referral Contact Center is staffed by customer service representatives and health resource nurses who are knowledgeable about all of MUSC’s clinical services and providers to support access and referral to care at MUSC. With the implementation of the MUSC Health Plan, the contact center staff has been assisting MUSC employees and their dependents with the selection of primary care providers. This includes primary care available at MUSC Family Medicine, MUSC General Internal Medicine and MUSC Physicians — Primary Care (formerly known as Carolina Family Care). The contact center staff provides information about the various practice locations in an effort to help MUSC staff select a primary care provider in a location that is convenient to work or home. In addition, the staff is knowledgeable about the clinical interests of the providers to help choose a provider who meets the patient’s specific health care needs.

February 21, 2014
 
 
 

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