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The Catalyst

Letter from the Office of the President: Press Ganey survey results


Dear MUSC Family,
I’m writing to share some of the primary results from the recent Press Ganey Employee Engagement survey. As you may know, this is the first year we are able to review results for the enterprise as a whole — with both MUSC Health and the University completing the survey.

We were pleased to learn that our employee engagement score — a score that reflects overall satisfaction and intent to stay at MUSC — is well above the national average for other health care organizations, which includes several academic health centers. MUSC performed in the 71st percentile, which means we scored higher than 71percent of other organizations that participate in this survey on this important outcome.

Another insight the results revealed is that employee engagement at MUSC is predicted by how an employee rates how well his/her unit works together. That is, employees who agree that their unit works well together are more likely to want to continue working at MUSC.

More good news: compared to the national average, we score especially high on the following items, reflecting that our employees are deeply committed to those we serve:

  • This organization provides high-quality care and service.
  • I like the work I do.
  • This organization cares about its customers/clients/patients.

The survey also identified areas where we can improve. Specific units will have different points to focus on, but for the organization as a whole, MUSC scores lower than the national average on agreement to “mistakes have led to positive changes here.” I am committed to fostering an environment where our units work well together, and where employees can be assured that mistakes do lead to learning and positive changes.

Over the coming weeks, leaders will be reviewing the results for their units and communicating survey outcomes to employees. This leadership team thanks you for providing feedback on the survey, which helps us move MUSC toward achieving our shared strategic goals. Together we all make MUSC a great place to work, and a great place to be — for our patients, our students, and all the lives we touch.

Yours in service,

David J. Cole, M.D., FACS
MUSC President

May 13, 2016



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