Student Complaint Policy

(Extracted from the College of Health Professions Student Policies and Procedures document)

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2.7 Student Complaints

The College of Health Professions places value on the right of every student to submit a complaint or concern regarding his or her academic experience.

Complainants have the following rights:

  1. A complaint will be treated with appropriate confidentiality and in a timely manner.
  2. A complainant has the right to withdraw the complaint in writing at any point in the process.
  3. A complainant may file a written complaint without fear of retaliation. If the complaint is filed without basis or with the intent to harm a member of the MUSC community, disciplinary action may be taken.
  4. The procedure will be applied consistently to students across colleges/units, including distance-learning students.

A complaint can be filed with only one system (i. e., a student can file a complaint within the college, but cannot file the same complaint through university-wide services.) For additional information, please refer to the MUSC Complaint Procedure (http://academicdepartments.musc.edu/scc/index.htm)

Depending upon the nature of the complaint, the student should follow the appropriate procedures outlined below.

Nature of Complaint/Concern:

  • Academic Complaints (e.g., involving grades, professional behavior, dismissals)
  • Honor Code Violations
  • Sexual Harassment or Gender Inequity Complaints
  • University-wide services (e.g., student programs, CAPS, student health, university educational technology, wellness center, enrollment management, library, or student accounting)
  • Other College-specific Complaints
  • Other Complaints

2.7.1. Academic Complaints

A student who wishes to make a complaint that is specific to a course should direct his/her concern to the Course Instructor or Course Director.

a. If the matter is not resolved to the satisfaction of the student, he or she is encouraged to make an appointment to discuss the problem further with the appropriate Division/Program Director.

b. If the matter is still not resolved to the satisfaction of the student, he or she is encouraged to make an appointment with the Department Chair to discuss the matter further.

c. A student, who wishes to make a formal appeal of any decision arising from an action at the division/program level should follow the MUSC Academic Review Policy outlined in The Bulletin. http://academicdepartments.musc.edu/esl/bulletin/acad_policies/acad_review.html

2.7.2 Honor Code Violation Concerns

A student who wishes to submit a complaint regarding an alleged violation of academic integrity by a fellow student should follow the procedures defined by the College Honor Council published online at http://academicdepartments.musc.edu/honorcode/sitemap.html

2.7.3 Sexual Harassment or Gender Inequity Complaints

A student who wishes to submit a complaint regarding any form of sexual harassment or gender inequity issue should follow the procedures published on line at http://academicdepartments.musc.edu/genderequity/policies.htm

2.7.4 University-wide services

A student who wishes to submit a complaint regarding university-wide services (e.g., student programs, counseling and psychological services, student health, educational technology, wellness center, enrollment management, library services, or student accounting) are to be directed to the Associate Provost for Educational Affairs and Student Life. See http://academicdepartments.musc.edu/esl/academics/complaint_resolution

2.7.5 Other College-specific Complaints

A student who wishes to make a complaint which does not involve 2.7.1-2.7.4 above, such as issues involving student life or the behavior of a faculty member or fellow student should make an appointment with his or her academic advisor to discuss the matter.

a. If the matter is not resolved to the satisfaction of the student, he or she is encouraged to make an appointment to discuss the problem further with the appropriate Division/Program Director.

b. If the matter is still not resolved to the satisfaction of the student, he or she is encouraged to make an appointment with the Department Chair and/or the Associate Dean for Student Affairs to discuss the matter further.

c. If unresolved through these channels, the student may also submit a formal written complaint to the Associate Dean for Student Affairs using the attached MUSC Student Complaint Form. The student must provide a brief description of the complaint, the steps taken to resolve the issue/concern prior to the submission of the written complaint, and a description of the resolution the student believes is acceptable. The Associate Dean for Student Affairs will review the student’s concern/complaint and consult with appropriate individuals to bring resolution to the issue at hand. The Associate Dean will communicate in writing to the student the resolution or outcome of the review.

d. The student has the right to appeal the decision of the Associate Dean for Student Affairs. The student must submit his/her written appeal to the Dean and the decision of the Dean is considered final.

2.7.6 Other Complaints

There are existing policies and procedures regarding other types of complaints (e.g., standards of conduct for the treatment of trainees, FERPA, ADA, SACS, CHE, etc.) For a listing, please refer to the MUSC Student Complaint Procedures – Other Concerns (http://academicdepartments.musc.edu/scc/other_concerns/ )

2.7.7. Concern that Due Process was not followed

The decision of the College (or in the case of university services—Associate Provost for Educational Affairs and Student Life) is considered a final decision; however if the student believes that due process was not followed, s/he has the option of submitting a written appeal to the Provost. In the written appeal, the student must identify how due process was not followed. The complainant must provide the college or university with a copy of the written appeal to the Provost. The Provost’s findings will be communicated in writing to the student and college or university representative.

 
 
 

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