2016 Healthcare Leadership Conference
19TH ANNUAL HEALTHCARE LEADERSHIP CONFERENCE
HEALTHCARE IS ITS PEOPLE
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The people who comprise healthcare delivery make it what it is. Medical care, patient education, counseling, facility and equipment operation all rely on people to create a successful healthcare system. And of course, patients rely on all of us even more. Although perhaps cliché, the fact remains that the most valuable resource in healthcare is its people. Given this reality, we must devote a proportional amount of attention to maintaining and developing skills in the people who are the healthcare system. Facilities and technology attract a lot of attention, but these are merely tools for the healthcare professional. Shiny technology will not yield a good patient outcome without a high functioning team of people in the organization.
THE ROBERT S. & MARILYN C. CURTIS KEYNOTE ADDRESS: Vernice "FlyGirl" Armour
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Talent management and succession planning are important to the successful operation of every organization. Together, they constitute a systematic process for preparing people to meet an organization’s needs for talent over time. They are designed to ensure the continued effective performance of an organization by developing employees at all levels, while paying particular attention to the identification and training of high-potential candidates for managerial or leadership positions.
Talent management and succession planning enable an organization to meet its needs for leadership by assessing the competencies required for key positions, nurturing and developing the talents needed to fill those positions, and implementing procedures and protocols for managerial and leadership replacement when it becomes necessary.
The communities for which healthcare organizations operate are rapidly diversifying. Not only do they provide care for a diverse community of patients and families, but their workforce is also growing more diverse. This diversity is exhibited in a number of ways, including nationality, race, religion, language, age, sexual orientation and physical ability.
The business implications and imperatives healthcare organizations face concerning diversity and inclusion are immense. Diverse communities will demand different care needs, improved quality, new or modified operational processes and services, strategic planning for a diverse patient demographic and continuum of care.
It is incumbent on healthcare organizations and their leaders to both understand and embrace the needs of diverse populations. Their ability to respond to the needs and preferences of a broader customer base will be critical to their financial and operational survival.
The organizational culture of a healthcare organization plays a critically important role in shaping the work environment for its employees. Organizations with environments of civility and respect recruit the best and brightest people, exude high morale and high job satisfaction by their employees, and demonstrate high performing teamwork. Unfortunately, disrespect and incivility at work is rampant in many organizations, and it’s on the rise. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others.
There is an organizational price to be paid for uncivil encounters among coworkers. Employees that have experienced or witnessed incivility reduce their commitment to the organization and demonstrate a reduction in work effort. While individual factors may play a major role in contributing to incivility and disrespectful cultures, the workplace environment is a powerful force that consciously or unconsciously enables acts of incivility, disrespect and bullying.
Emerging evidence and anecdotal reports suggest that the conscientiousness of healthcare leaders in implementing comprehensive, cohesive, and integrated bullying prevention and intervention programs in their organizations is critical to
promote environments of respect and enhance the sustainability of cultures of civility. This panel discussion will focus on tools and methods to identify and address incivility, bullying and disrespectful behavior in the workplace environment as well as methods to develop and support a culture of civility and respect in healthcare organizations.
From 4:15pm - 6:00pm there will be an evening networking reception. Beer and wine will be served, along with light hors d'oeuvres.
Charleston Area Convention Center, 5000 Coliseum Drive North Charleston, SC 29418. Click here to see more details.
Embassy Suites by Hilton Charleston Airport Hotel & Convention Center, 5055 International Boulevard, North Charleston, South Carolina, 29418
Special room rates: Starting at 149.00 USD/Night for a 1 king beds non-smoking or 2 queen bed non-smoking
For MUSC Block special rate click here
Questions? Please call (843) 792-6098