Conflict of Interest
Open Payments Registration
Calendar year 2015 data was published in Open Payments on June 30, 2016. Records are only available for review and dispute in the calendar year that they were submitted and attested to. For example, you should be able to review and, if necessary, initiate a dispute on 2015 data until December 31, 2016. After the end of the calendar year in which the record was submitted, if you do not see the record on your Review and Dispute page in the Open Payments system but have a concern about the data, you will need to reach out to the reporting entity directly to resolve the dispute.
You can go to https://www.cms.gov/openpayments/ for the most current information, instructions, and FAQs. The review process is voluntary, but to initiate disputes and correct the data, physicians will need to register in both the CMS Enterprise Identity Management System (EIDM) and the Open Payments system.
CMS notification and instructions (click here for pdf)
What should you do if a reported payment is inaccurate or should be disputed?
Physicians must register both with the CMS Enterprise Portal and then with Open Payments. A couple of key points:
- If you have previously registered in these systems but have not logged in within 180 days, the account will be inactivated and you should call the support desk to reinstate the account. For assistance, call the Help Desk at 1-855-326-8366, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (ET), excluding Federal holidays or you can email the Help Desk at email@example.com.
- You must note the dispute directly in the Open Payments system, which will alert the manufacturer of the dispute.
- New this year: CMS has revised the dispute display to show contact information for the person at the company who is responsible for resolving the disputed payment. When disputing a payment, or if you have questions about a reported payment you should note this contact information.
- CMS strongly encourages individuals to include their own contact information in the comments with the disputes to facilitate rapid resolution of the dispute.