The College of Medicine and UMA are committed to pursuing excellence in patient care, education, and research.  To help us attain the highest degree of excellence, we engaged the Studer Group, an organization known for helping organizations to achieve results.  In doing so we joined MUHA on the MUSC Excellence journey.

The foundation of our organizational goal structure is the Five Pillars of Excellence.  The Pillars help us to understand both our goals and our current position with respect to those goals at the individual, departmental, entity, and organizational levels.  The pillars also provide a framework for objective evaluation of performance.

Through this goal-setting and measurement process, the Five Pillars keep the organization balanced in its short and long-term objectives.  The Nine Principles of service and operational excellence provide a “roadmap” of behaviors and systems that support achieving goals under each Pillar.

Below are the COM/UMA Organizational Pillar Goals for Fiscal Year 2009.

Serve patients, families, students, and each other with passion, respect, dignity and pride.

Goals:
- Increase patient satisfaction to the 80th percentile
- Achieve the national average for student satisfaction scores.

We make MUSC a great place to be.

Goals:
- Increase COM/UMA employee satisfaction to 70.9 (mean score)- Achieve a faculty satisfaction score at or above 4.0
- Implement a Centralized Survey Process to capture Resident/Post Doc Satisfaction by February 2009.

Achieve the highest standards in patient care, research, and education through interdisciplinary programs with a divers faculty and student body.

Goals:
- Achieve a mortality index of 75th percentile using UHC data with AAMC peers
- Meet or exceed the national average pass rates for USMLE 1 & 2
- Improve overall diversity in the college (as defined by the AAMC)
- Increase NIH funding by 2%

Generate the resources required to attract and keep excellent people and optimize our mission.

Goal:
- Attain a COM/UMA operating margin of 2%

Achieve national recognition for excellence in clinical, educational and research activities.

Goals:
- Increase clinical services (outpatient & MUSC inpatient) by 8% (measured in wRVUs)
- Increase sponsored research expenditures by 2%