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Identifying and improving quality is part of ESL’s daily effort to get better at all the many elements of our work. In 2009-2010, we wanted to be certain of two key goals. First, we wanted to improve the quality of our leadership across the division. Second, we wanted to make sure that ESL was doing all it could to achieve MUSC’s SACS Accreditation Quality Enhancement Plan, Creating Collaborative Care (C3).Chart showing ESL exceeded set goals for "positive example" and "knowledge increased"

We set two measurable pillar goals for quality, one focusing on professionalism within our own division and the other on interprofessionalism in students. These goals were (1) to achieve a 4% improvement in agreement rates by ESL staff that “supervisors set a good, positive, and professional example” and (2) to achieve 75% agreement by graduating students that their understanding of the contributions of other professions to health care delivery or research was increased by their experience at MUSC.

Our attention to these goals was clearly rewarded. The Employee Satisfaction Survey showed a 12% increase in employees’ reporting that supervisors were setting a good example. In support of MUSC’s commitment to C3, a remarkable 89% of students agreed that their MUSC experience taught them about the contributions of other professionals in health care.

Pillar goals represent our combined focus and effort, but evidence of the quality of our work emerged in a variety of other ways as well.

Dr. AriailWe were proud to learn that one of our faculty members,  Jennie Ariail, PhD, was named the MUSC Foundation’s Outstanding Educator/Mentor by a committee of faculty colleagues representing the entire University. Named Director of the Center for Academic Excellence/Writing Center (CAE/WC) in 2009, Dr. Ariail has tirelessly taught students from every college valuable lessons about professional writing and lifelong learning. Students and University faculty of every college have sought Dr. Ariail’s expertise on the key educational elements of critical thinking: writing, learning, and teaching.

Dr. LibetIn June, another outstanding ESL faculty member, Alice Libet, PhD, was named Outstanding Clinical Supervisor by MUSC’s Clinical Psychology Interns. Dr. Libet, Director of Counseling and Psychological Services (CAPS), has supervised several interns each year since 1991. It’s a role she relishes, and she is clearly an educator and mentor whom these interns have long admired. In 1999, a group of interns who are now practicing around the country recognized her with their Professional Developmental Role Model award.

Student Leadership SocietyHigh quality faculty teach and mentor high quality students, and the Student Leadership Society has recognized another class of outstanding student leaders at the University. These outstanding students were selected because they demonstrate key traits of leadership in health care: empathy, awareness of others, persuasive skill, stewardship, commitment, and active listening.

Front Row:  Amy Painter, CON; Linnea Freeman, COGS; Kathryn Stroud, CODM   Back Row:  Emmanuel Chandler,
COM; Theodius Oates III, CHP;  Kevin Curler, SCCP; Tyler Pierce, COM; and Melissa Thompson, SCCP

Each of the inductees earned a $2,000 scholarship and a permanent reminder of their contributions on the society’s leadership plaque.

Because we want all of our students to understand the importance and dimensions of effective leadership, we provide rewards for exemplary work and service that help them develop these skills.

Facebook and Twitter logosWe are also proactive in assisting students to present themselves well professionally. ESL identified the need to develop social networking guidelines for all MUSC students to consider and adopt as they participate online in the proliferating array of internet communities like Facebook.

With few models available from other schools, ESL gathered a team of representatives from each college and established a working group. In developing these guidelines, MUSC is blazing a trail to make sure students know how best to represent themselves and their institution, whether on or off duty.

In similarly proactive fashion, Student Programs took the lead in informing students about copyright laws and procedures for legally downloading copyrighted material. This effort will align MUSC practice with the demands of the Higher Education Opportunity Act.

Deans serve ice cream at Student OrientationTo keep students informed about the many other resources available through ESL, we have developed a totally new format for University-wide orientation. From their matriculation, our aspiring health care professionals will be able to see the strength of the University’s commitment to interprofessional education while they mine together the elements of success offered by ESL.

Our faculty and staff show their quality in a variety of ways, including through scholarly publications, presentations at conferences, teaching, and leadership within the University, community, state, and nation. In the ESL Achievements section, we present a summary of these markers of quality.