2010 Student Satisfaction Survey Results
In the spring of 2010, Education and Student Life (ESL) conducted a campus-wide electronic survey of MUSC students to assess ESL’s quality and service. We measured students’ satisfaction with their MUSC experience, focusing particularly on each of ESL’s programs.
Through effective advertising and an easy-to-complete design, 36% of MUSC students (N=904) completed the survey. This rate of participation, impressive for any student feedback survey, reflects a 50% increase from 2009’s response. The demographics of the sample mirror that of the MUSC student population.
Each college was represented in proportion to its enrollment. These figures show demographic information about the survey sample.
Demographical Information Gathered During Survey
Student Satisfaction is Elemental
The primary purpose of the survey was to determine whether students were (1) satisfied with their selection of MUSC for their training and (2) satisfied with the support services provided to them by ESL. Our goal was to achieve 90% rates of satisfaction on both of these measures.
This figure illustrates that we exceeded this goal and achieved satisfaction rates of nearly 100%.
Performance by Unit
Knowing that students’ overall satisfaction with MUSC and ESL is dependent upon their experience with each unit, we also requested specific feedback about each of the services ESL provides. We asked students to report whether they used a service at least once in the past year. These data revealed which services students used most heavily, allowing data-driven planning that will ensure sufficient resources are provided to meet high volume demands.
% of students who use each ESL service
|Counseling & Psycholigical Services||23%|
|Center for Academic Excellence||57%|
|Student Health Services||83%|
The figures above show that while 100% of students utilized Admissions, even the least utilized ESL program served one in four MUSC students, and some services, such as Student Health Services and the MUSC Wellness Center, were used by over 80% of students.
Student Satisfaction with ESL Services
Students who used each service were asked whether they were satisfied with it. Specifically, we asked students whether they agreed or disagreed that (1) the service met their needs, (2) staff were competent, and (3) staff were helpful. Our goal was a 90% rate of agreement for all outcomes. The figures below show outcomes for each measure by each unit.
Note: Students were also surveyed on whether staff were culturally sensitive and if the units’ hours and availability were sufficient. Responses were similarly high.
Averaging across all units, the rate of agreement from students far exceeded our goal of 90% on each outcome measure. With rare exceptions, our units met this goal for all five outcomes as well. Notably, Financial Aid Services showed substantial improvement in satisfaction ratings from last year, and with the planning and decision making afforded by these data, we expect that 2010-2011 satisfaction results will be even better.
National Survey Benchmarks Confirm Our Excellence
The impressive results from our survey are confirmed by comparison to results from national surveys of graduating health care students.
The American Association of Medical Colleges (AAMC) annually administers its Graduation Questionnaire to graduating medical students. The American Association of Colleges of Pharmacy (AACP) administers a similar survey for graduating pharmacy students. Both surveys query students about the quality of their learning experiences, and both surveys include questions about satisfaction with student services, such as financial aid, student health, and mental health/counseling services.
The figures below compare data collected from MUSC medical and pharmacy students on these surveys to data collected nationwide. The results show that at MUSC, satisfaction scores are at least comparable to and, typically, exceed national norms.