No calling is more important to us than our bond to students and our mission to care for them. Our service pillar goals are simple and concise: (1) 90% of students agree they made the right choice by selecting MUSC, and (2) students evaluate ESL services with an overall satisfaction rate of 90% or higher.
Because of the commitment of our faculty and staff, we substantially exceeded our service goals, as shown by data from our Annual Student Satisfaction Survey. A remarkable 96% of MUSC students agreed they made the right choice in selecting MUSC, and 97% were satisfied with ESL services.
Providing excellent service to students requires a clear focus on recurring concerns, but it also demands rapid responses to unexpected needs. As news of the impending fall H1N1 epidemic spread, we worked quickly to provide mass flu immunization, as well as means for early clinical assessment of flu symptoms. Before summer 2009 was over, MUSC Student Health Services was among the very first such service providers in the nation to develop, post, and publicize a web-based H1N1 assessment for students. Depending on their results, students were provided a series of steps they should take toward prevention or further assessment.
Student Health Services teamed with Educational Technology Services to produce a succinct video explaining key preventive measures everyone could take. The video was shown in each college at MUSC, and the screening tool was adopted by the South Carolina Hospital Association for its website.
Providing good service in ESL means anticipating needs, studying them, and taking action to improve students’ lives. One wellness concern on campuses across the country is student drinking behavior. Although the drinking habits of students at the undergraduate level have been studied extensively, the issue has been less well examined among health professions students. After noting the results of our 2009 Wellness Survey that suggested some of our students were at risk, we developed and led a University Alcohol Advisory Group with representation from all colleges. The group has reviewed and revised policies on alcohol use and has developed an educational series for students across campus. With baseline data gathered and interventions in place, we are poised to continue providing key services to our students while remaining on the cutting edge of research on student alcohol use and interventions.
With students’ safety always on our agenda, MUSC and ESL hosted the 11th Annual South Carolina Linda B. Floyd Campus Safety Conference in February. Sponsored by the SC Higher Education Foundation, the conference is intended to raise public awareness about campus safety and to expand the network of cooperation among the many different players involved in issues of safety and wellness at colleges and universities across the state. Several of ESL’s units contributed significantly to the success of the event and piloted a novel use of online registration combined with payment through the SC.gov website. The success of this innovation offers other state entities the opportunity to cut administrative costs involved in the multitude of continuing education classes and conferences held throughout the state.
In addition to being a fundamental component of MUSC’s success with the conference, the work of ESL is also a key element of the University’s teaching mission across all colleges (see p. 79 for a list of course teaching roles filled by ESL faculty and staff). Under the leadership of Assistant Provost for Education Amy Blue, ESL’s Creating Collaborative Care (C3) staff has collaborated with faculty from each of the colleges to design, coordinate, and successfully implement the .
The course included students from four colleges and will grow in the coming year. Its subjects are key curricular needs of each program. Much of the course activity occurred online, with small interprofessional teams of students analyzing and discussing the issues raised by a complicated case study.
Over 30 faculty facilitators from ESL and across the University challenged students to examine the presented case using modules on a variety of subjects. Together, these students of multiple professions learned in detail about our health care system, ways to improve it through more collaborative approaches to care, and the unique but interdependent contributions of each member of a health care team.
Above: MUSC’s Clarion Interprofessional Case Competition champions are pictured with their faculty advisor and the Associate Provost. From left to right: Kevin Curler, SCCP; Katherine Herbert, SCCP; Brianna Morabito, SCCP; Cynthia Hudson, CON faculty; Darlene Shaw, Associate Provost; Amanda Cooper, CHP; and Brett Hoffecker, COM.
Core to MUSC’s accreditation, ESL and C3’s focus on promoting and teaching interprofessional and interdisciplinary education also provides a key resource for the University’s 2010-2015 Strategic Plan. That plan urges all efforts at MUSC – research, clinical, and educational – to build on the University’s current successful collaborative initiatives.
The plan’s interprofessional/interdisciplinary goal acknowledges the resource that C3 has become: “MUSC will be a leader in interprofessional/interdisciplinary practices by building on existing activities and fostering an environment that rewards innovative and integrated education, research, and patient care.” Creating Collaborative Care’s quality trailblazing work has as its ultimate goal and outcome improvements in and the transformation of health and health care.
To improve our service, we indentified a confidential electronic medical record system for Student Health Services and Counseling and Psychological Services (CAPS), and will adopt this system for use in the Center for Academic Excellence/Writing Center.
Through this new Point & Click software, students will be able to schedule their appointments online. The software, capable of not only storing securely crucial medical records, but also tracking the services most in demand, will help us to improve the health care and the education interventions that ESL already provides with excellence.