MUSC Bulletin | Academic Policies

Student Complaint Procedures

MUSC respects and protects the diverse interests of all students, faculty, and employees and promotes a philosophy of mutual respect.  MUSC is committed to providing students with a quality experience in an environment where constructive feedback is encouraged and complaints are effectively addressed.  It is the intent of the university to provide an open, fair, and accessible process which encourages the prompt resolution of complaints/issues encountered by students.   

The University and the six colleges have established mechanisms for students to submit informal complaints and processes to submit formal, written complaints which include the opportunity to appeal.  The student is encouraged to address his/her concerns at the earliest possible time and on an informal basis with the program or individual involved.   

College-specific complaints including academic, curricula, and professionalism complaints are to be directed to the student's college dean's office. Complaints related to university-wide services, including student programs, counseling and psychological services, student health, educational technology, enrollment managements, library services, student accounting, etc. are to be directed to the Associate Provost for Education Affairs and Student Life.

There are additional internal and external offices, organizations, and accrediting bodies to which students may submit complaints.  The following list identifies the appropriate agency for specific types of complaints.  If a student or constituent is not clear on which procedure would be most appropriate to follow, please contact the dean’s office or Associate Provost for Educational Affairs and Student Life for assistance.

For more information, including specific policies or procedures, please click on the complaint type.

Most common complaint categories

College-specific concerns including academic, curricula, student/faculty/staff relations, and professionalism complaints

Student performance (e.g., grades, dismissal, progression)

University-wide concerns including student programs, counseling and psychological services, student health, educational technology, enrollment management, library services, student accounting, and other university-wide services  

Other complaint categories

Code of Conduct violation

Confidential Hotline (legal, regulatory, or policy compliance, or fraud, waste, or abuse)

Distance-education programs

Educational standards - South Carolina Commission on Higher Education (SCHE)

Faculty instructor - proficiency in spoken and written English

Gender equity or sexual harassment

Honor Code violation

Mistreatment, but not sexual harassment 

Professional program accreditation 

Protections of an individual with a disability (ADA) 

Release of and/or access to student education records (FERPA)

Research misconduct

Standard or requirement of the Southern Association of Colleges and Schools (SACS)

Violation of a law, rule, regulation and/or policy

Reviewed by the SGA on January 9, 2013.

 
 
 

Office of Associate Provost for Education Affairs and Student Life
179 Ashley Avenue, Colcock Hall, MSC 002, Charleston, SC, 29425
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