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Educational Software Support

We provide technical support and training for University educational software. As technology is expanding every minute, educational software is becoming a staple in many classroom structures. There are many opportunities to try things in physical and virtual classrooms that were not possible before. Properly used, educational software can make teaching and learning more meaningful and fun. Educational software can be utilized to support or extend teaching and learning experiences. Effective integration is achieved when the use of educational software is consistent in supporting curricular goals. ITFR supports the following University educational software: Moodle, Panopto, E*Value, and Turnitin.

Contact:

Melissa Hortman
843-792-5956

Moodle

Moodle is MUSC's Learning Management System (LMS) where faculty can use courses set up by Enrollment Services to host content and engage students in learning outside of the classroom. Moodle is designed to provide faculty and students with an easily accessible online course tool that promotes integration and collaboration, activity-based learning, critical reflection, etc. Its open source license and modular design means this software is more flexible and has functions that be more easily integrated into the software.

Access

www.musc.edu/moodle (you will be redirected to Moodle)
http://moodle.musc.edu (you will be redirected to Moodle)
https://musc.mrooms3.net (direct link)

Support

Troubleshooting Access

​Shibboleth is down. (Shibboleth is the page where you enter your netID and password to access various sites across campus)

If shibboleth is down, then when going to Moodle the web page will time out and you never get to the login page.  In this case, you can try to going to another application like Box.  If you can't login to Box, then it's possible Shibboleth is down. Please email call the Help Desk 792-9700 immediately to notify them of your issue. Additionally, email moodle@musc.edu to notify the administrators of this error. Please include a screenshot of the error, the browser you were using, and your netID. 

The network is down. (This could be wifi or network, please make sure to specify which you are having issues with)

  1. If you are on campus can you access other sites on the internet?  If not, then it's the internet connection.
  2. If you are off campus, try accessing web sites on campus like www.musc.edu or exchange.musc.edu.  If you can't access them, then the internet connection is down.  

If either of these scenarios happen, call the Help Desk 792-9700 to notify them of your issue and they will help you troubleshoot your problem.

Moodle is down.

If you can't access Moodle, but can access Box and other sites on and off campus, then it is a Moodle problem. If this happens, email moodle@musc.edu to notify the administrators of this error. Please include a screenshot of the error, the browser you were using, and your netID. 

Panopto (University only)

Panopto is MUSC's lecture capture software. Panopto is a flexible, easy-to-use lecture capture solution. Panopto includes a video content management system for uploading, managing and sharing all of your video and audio files. It comes with built-in video analytics, a web-based video editor, automatic encoding to ensure your videos play efficiently on any device, and a unique search engine that helps your students review material mentioned or shown in their course videos. Panopto brings ease of use for capturing and sharing video content across the organization, and also integrates with our learning management system, Moodle.

Access

Support

E*Value (University only)

E*Value is a web-based healthcare education management system utilized by MUSC.  It is used to efficiently manage, monitor, and improve the performance of our educational programs. E*Value streamlines curriculum, coursework, scheduling, assessments, site management and more, with an all-in-one solution that helps to manage a vast amount of critical information easily and efficiently. Evaluations and other tools can be customized to each college's specific needs, producing more valuable results and the ability to track evaluation data over time.

Access

Support

Turnitin

Turnitin is an originality detection service that MUSC has licensed and made available through Moodle. Turnitin is the leading originality checking and plagiarism prevention service used by millions of students and faculty, and thousands of institutions worldwide. Turnitin encourages best practices for using and citing other people’s written material. The service offers a complete web-based service to manage the process of submitting and tracking papers electronically, providing better—and faster—feedback to students.  The Turnitin service compares work submitted to it against a database of publications, Internet pages, and other work previously submitted to Turnitin. It reports back what percentage of the submission matches these sources. This report helps instructors identify passages in student writing that may need to be investigated further for potential plagiarism.

Access

Direct access through Moodle courses (must have access to a Moodle course to access)

Support

WebEx (University only)

WebEx is cloud–and–browser based and can accommodate large meetings of up to 1,000 participants, such as town halls.  WebEx also offers small meeting centers for up to eight participants. Web conferencing with WebEx lets you do almost anything you can do face-to-face. WebEx lets you have online meetings with anyone who has an Internet connection – including mobile users.

Access

Support

 
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