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Panopto Support

Content Capture and Streaming Software

Panopto is the MUSC content capture system. Panopto is an easy-to-use tool for recording different kinds of events such as in-class lectures, events, presentations, and tutorials. Recordings are able to be easily distributed to internal and external populations with the integration of Moodle and embed codes you can utilize. The URL to access Panopto is

Using Panopto

Panopto is installed on all the classroom computers on campus, and you have the ability to download it to any computer. Any computer equipped with a microphone is able to record audio, what is on the computer screen, and webcam.

If there is no “Create” button or “Download Panopto” link at the top of the page when you log in, email with your NetID to become a creator and have a folder for your recordings created in Panopto. Once you are a creator, you can check the Panopto documentation ( to create, edit, and share recordings in Panopto.

Preparing your Moodle Course (PDF)
To utilize Panopto with your Moodle course, you will need to add the Panopto block and provision your course.

Sharing Folders and Videos
Panopto has robust features for Sharing a Folder ( with all of its contents to other creators and viewers, and Sharing an Individual Recording ( At MUSC, your options for sharing are specific people, anyone at the organization with the link, or anyone with the link. Each option will give you an updated link or embed code to share the recording.

Captioning for Videos (PDF)
Panopto has the ability to add Automated Speech Recognition generated captions to your Panopto sessions. Note that machine-generated captions clearly aren’t the same quality as human transcription so this is really just a way to generate captions that would be a starting point, meaning they would need to be revised and edited to ensure they are 100% accurate, once generated. This means, these captions are not ADA 504 complaint so they will need to be edited by a human to 100% accuracy to be compliant. Adding captions to videos is a two-step process. You must first process the folder/video for Speech in the Smart Speech feature, then import captions into your video.

Panopto has the capability to stream out your sessions live ( You are able to create a webcasting link before the session, send it out to your audience, then record in that same link when you are ready to open the live webcast. There is also the ability to broadcast your recording live ( at the time you begin recording it.

Troubleshooting Viewing 
As with any software, there may be viewing issues depending on the computer, browser, security settings, etc ( Make sure to have your computer and programs on your computer up to date to ensure viewing recordings is smooth. 

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Benefits of Panopto

Panopto can capture any microphone, as well as multiple secondary sources at the same time such as computer screens, document cameras, and video. Once captured, recordings are processed into an interactive format where students can bookmark, write notes, take embedded quizzes, and many other features.

Panopto’s simple in-video quizzing capabilities helps you test comprehension, reinforce key concepts, improve knowledge retention, and make videos more engaging. You can create and add multiple choice, checkbox, and true/false questions to their recordings in seconds, directly from the Panopto video editor. Each quiz automatically pauses video playback, allowing viewers to take as much time as needed with each question. Quiz results are aggregated for review, making it easy to see which students may have struggled with the material, and which questions were most challenging.

Panopto integrates with Moodle, so there it is seamless to share and manage course materials. You can add and manage video files inside your Moodle course pages, and each live webcast and on-demand recording can be linked or embedded. This allows students to access recordings from any device, including the mobile app.

Panopto helps ensure that all recordings are captured and stored in compliance with university security and policy. Get detailed reports on audience engagement and comprehensive insights into viewing behavior for every video on your Panopto portal. Want to know if someone specific has watched a video? Or where in your recording people tend to stop watching? Panopto helps you get the most out of your media by providing minute-by-minute analytics for each of your videos.

If you select your PowerPoint as a secondary source in the Panopto recorder, Panopto will can index all your materials so that students can use the search bar on the website to find and fast-forward to words that are used within in the lecture on the slides.

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Support for Panopto

Training Videos

Panopto has 21 quick videos for getting started with using Panopto. There are videos on everything from recording a video to more advanced skills like editing your videos. All of the videos are under six minutes so you can get a glimpse of how to navigate Panopto. These videos can be accessed by signing into Panopto and clicking on Everything in the left-hand tab.

Panopto Documentation

Panopto has robust documentation ( on their website to help you with anything from recording to editing.

Panopto Videos

Panopto has many videos ( on their website walking you through various features of Panopto.

MUSC Support

Each college’s educational technology teams are equipped to support you in this transition. You can also email with any questions.

Common Pitfalls

I forgot to stop recording my session.
Once you click the button to record in the Panopto recorder pop-up box, you must minimize it to see your screen if that is what you are recording. To pause or stop your recording, you will need to remember to reopen the pop-up box and stop the recording. If you do not stop your recording, you will not be able to edit the recording down to the time it was actually used. You will need to download the recording, edit it in a different editing software, then re-upload the shortened version. The original file will need to be deleted from Panopto due to the size.

I recorded my session to the wrong folder.
If you record your session to the incorrect folder, you are able to batch copy and/or move lectures to another folder location very easily by following these directions (

I by mistake edited out a piece of my presentation I now want included.
The Panopto editor ( for easy web based editing from any modern browser.  You can perform quick, non-destructive edits to any video on the Panopto platform. This means that the original recording will always be accessible for you to edit in and out pieces as you see fit for your viewers.

I turned off my computer right after I finished my recording and now it says it did not upload.
You will need to wait until your recording has been uploaded (not processed) before turning off your computer. The next step, processing, may take some time to complete but your computer does not need to be left on for this process to take place.

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How can I access Panopto?
The URL to access Panopto is
What option do I choose from the User Sign-in page?
You can choose either option from the drop-down menu, MUHA/Other or Moodle, to sign in to Panopto. 

How can I record in Panopto?
If there is no “Create” button or “Download Panopto” link at the top of the page when you log in, email with your NetID to become a creator and have a folder for your recordings created in Panopto.

How long does it take for a recording to become available to view after I finish it?
Depending on the length of the recording, it could take up to 24 to 48 hours for the recording to be processed and available for you to view, edit, and share. If your recording takes longer than 48 hours for it to be available, please email to receive help.

How do I get a folder for my Moodle course in Panopto?
To utilize Panopto with your Moodle course, you will need to add the Panopto block and provision your course (PDF).

How do I create a new folder in Panopto?
You are able to create as many folders ( as you would like in Panopto to organize your sessions. Every session belongs to a folder and only users assigned to a folder can create, record, view or edit those sessions.

Can I share sessions or folders with others?
As a creator, you are able to share ( sessions and folders with specific people, people at our organization with a netID and password, as well as those outside of the organization without a netID.

You can share an individual session ( or a whole folder (

You can also embed a webcast into a website ( and share with those who are outside of MUSC by generating a link (

My recording says it is still uploading, and stuck at a percentage below 100%. How can I get my recording to upload fully to Panopto? **ONLY for WINDOWS PCs**

You can re-upload it from the same computer where you recorded the original session. Log into the Panopto recorder on that computer and click the Manage Recordings tab. Click “Set offline” for the recording. Then “Upload to Server”. Click “Add New Session” for the folder and “Upload New Session”. It will upload a second copy, and you can delete the failed one. If this process does not work, please email

Technical questions, pedagogical questions, etc.? Contact

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