UNIVERSITY HR

Tips for Troubleshooting Browser Problems While Using the MUSC Jobs Search Site

In order to troubleshoot why you are having difficulty accessing the site, there a few general things you may try, starting with the easiest step to the most difficult.

  1. If you have access to more than one type of browser on your computer, try using a different browser. The site is accessible in many browsers but we recommend using Internet Explorer 5.5 and higher.
  2. Adjust the settings on your browser to check for newer pages on every visit to the page or “automatically”. Details of how to make these adjustments can be found below.
  3. The site requires JavaScript and Session Cookies, so please check to see that your browser is set up so that javascript and session cookies are enabled. Details of how to make these adjustments can be found below.

If you need further assistance, please do not hesitate to email us at jobs@musc.edu


PC Users: Internet Explorer
PC Users: Netscape Navigator
PC Users: AOL
Macintosh Users: Internet Explorer
Macintosh Users: Netscape Navigator
Macintosh Users: AOL

 

PC Users: Internet Explorer

Scripting
JavaScript must be enabled for the site to function correctly. For most Windows Internet Explorer browsers, scripting settings can be modified by clicking Tools > Internet Options, then selecting the Security tab in the window that will open up. Click Custom Level near the bottom of the window. When the next window opens, scroll down to the section labeled Active Scripting and make sure that it is set to Enabled.

If you are using a different version of Windows Internet Explorer, or if you are unsure of how to correctly set your scripting settings, please consult the Help documentation for Internet Explorer (typically located under the Help Menu).

Cookies
Cookies must be enabled in order for the site to function correctly. For most Windows Internet Explorer browsers, settings can be modified by clicking Tools > Internet Options, then selecting the Security tab (for IE 6 users, choose Privacy) in the window that will open up. Click Custom Level near the bottom of the window. When the next window opens, scroll down to the section labeled Cookies and make sure that Allow per-session cookies (not stored) is set to Enabled. For IE 6 users, on the Privacy tab, select the Advanced button and make sure that First-Party Cookies and Third-Party Cookies are set to Allow.

Temporary Files
From the File menu choose Internet Options. On the General tab, there should be a section titled Temporary Internet Files. First, click the Delete files button. Once the files have been deleted, click the Settings button. There should be a setting titled “Check for newer versions of stored pages”. Choose the “Every visit to the page” option or the “Automatically” option.

If you are using a different version of Windows Internet Explorer, or if you are unsure of how to correctly set your cookie settings, please consult the Help documentation for Internet Explorer (typically located under the Help Menu). To determine which version of Internet Explorer you are using, go to Help > About Internet Explorer.

PC Users: Netscape Navigator

Scripting
JavaScript must be enabled for the site to function correctly. For most Windows versions of Netscape, settings can be modified by clicking Edit > Preferences and selecting the Advanced option at left. On the right side of this window, make sure that the option to Enable JavaScript is checked.

Cookies
Cookies must be enabled in order for the site to function correctly. For most Windows versions of Netscape, settings can be modified by clicking Edit > Preferences, then selecting the Advanced option at left. For Netscape 4 users, the Cookies section will be in the lower part of the right section of the window. For Netscape 6 users, there will be a Cookies option underneath Advanced on the left side of the window. Make sure that Accept All Cookies is selected.

Cache
For most Windows versions of Netscape, settings can be modified by clicking Edit > Preferences and selecting the Advanced option at left. Within the Advanced option, select the Cache option. On the right side of this window, click “Clear Memory Cache”. Once the Cache (or Temporary memory files) have been deleted, check the settings at the bottom of the window for “Compare the page in the cache to the page on the network”. Select either “Every time I view the page” or “When the page is out of date”.

If you are using a different version of Netscape for Windows, or if you are unsure of how to correctly set your cookie settings, please consult the Help documentation for Netscape (typically located under the Help Menu). To determine which version of Netscape you are using, go to Help > About Netscape (or About Communicator).

PC Users: AOL

Scripting
JavaScript must be enabled for the site to function correctly. For Windows AOL version 7.0, scripting settings can be modified by clicking Settings (near the top of the AOL window) > Preferences, then clicking the Internet Properties (WWW) link on the right side of the window. Next, select the Security tab in the window that will open up. Click Custom Level near the bottom of the window. When the next window opens, scroll down to the section labeled Active Scripting and make sure that it is set to Enabled.

Cookies
Cookies must be enabled in order for the site to function correctly. For AOL 7.0 users, settings can be modified by clicking Settings (near the top of the AOL window) > Preferences, then clicking the Internet Properties (WWW) link on the right side of the window. Next, select the Privacy tab (choose Security if Privacy does not appear) in the window that will open up. If you selected the Security Tab, Click Custom Level near the bottom of the window. When the next window opens, scroll down to the section labeled Cookies and make sure that Allow per-session cookies (not stored) is set to Enabled. If you selected the Privacy tab, select the Advanced button and make sure that First-Party Cookies and Third-Party Cookies are set to Allow.

If you are using a different version of AOL, or if you are unsure of how to correctly set your cookie settings, please consult the Help documentation for AOL (typically located under the Help Menu). To determine which version of AOL you are using, go to Help > About America Online.

Macintosh Users: Internet Explorer

Scripting
JavaScript must be enabled for the site to function correctly. For most Macintosh Internet Explorer browsers, scripting settings can be modified by clicking Edit > Preferences, then expanding the Web Content section at left. Click Active Content (underneath the Web Content section), then make sure that Enable Scripting is selected on the right side of the window.

Cookies
Cookies must be enabled in order for the site to function correctly. For most Macintosh Internet Explorer browsers, settings can be modified by clicking Edit > Preferences, then expanding the Receiving Files section at left. Click Cookies (underneath the Web Content section), and then make sure that Never Accept Cookies is NOT selected on the right side of the window.

Temporary Files (Cache)
For most Macintosh versions of Internet Explorer, settings can be modified by clicking Edit > Preferences, then selecting the Advanced option under Web Browser at left. First click the Empty Now button. Once the files have been deleted, check the setting under "Update pages…", and be sure Always is selected.

If you are using a different version of Internet Explorer for Macintosh, or if you are unsure of how to correctly set your cookie settings, please consult the Help documentation for Internet Explorer (typically located under the Help Menu). To determine which version of Internet Explorer you are using, go to Help > About Internet Explorer.

Macintosh Users: Netscape Navigator

Scripting
JavaScript must be enabled for the site to function correctly. For most Macintosh versions of Netscape, settings can be modified by clicking Edit > Preferences and selecting the Advanced option at left. On the right side of this window, make sure that the option to Enable JavaScript (or Enable JavaScript for Netscape Navigator for Netscape 6 users) is checked.

Cookies
Cookies must be enabled in order for the site to function correctly. For most Macintosh versions of Netscape, settings can be modified by clicking Edit > Prefereneces, then selecting the Advanced option at left. For Netscape 4 users, the Cookies section will be in the lower part of the right section of the window (For Netscape 6 users, there will be a Cookies option underneath Advanced on the left side of the window). Make sure that Accept All Cookies is selected.

Temporary Files (Cache)
For most Macintosh versions of Netscape, settings can be modified by clicking Edit > Preferences, then selecting the Cache option under Advanced at left. First click the Clear Disk Cache Now button. Once the files have been deleted, check the setting under "Page in cache is compared to page on network..", and be sure Every Time is selected.

If you are using a different version of Netscape, or if you are unsure of how to correctly set your cookie settings, please consult the Help documentation for Netscape (typically located under the Help Menu). To determine which version of Netscape you are using, go to Help > About Netscape (or About Communicator).

Macintosh Users: AOL

Macintosh AOL users must access the site using Internet Explorer or Netscape.

 
 
 

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