AG50 - Benefits Counselor I
General Nature of Work:
Provides basic assistance to employees, retirees and employers regarding the processing, calculation and explanation of various benefits.
Guidelines for Class Use/Distinguishing Characteristics:
This is an entry-level classification.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Counsels members in person and by telephone regarding insurance and retirement benefits and allowances with the aid of on-line information systems.
Prepares LTD claims and NOEs for retiree enrollment; verifies direct entries for billing systems and completes monthly reconciliation reports.
Calculates retirement estimates and final payments; calculates contribution required for members to establish prior service credit.
Provides customer service assistance to employees and employers on proper filing methods and on problems in billing.
Assists other staff members in compiling data and special reports on various benefits.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of counseling techniques.
Skill in the operation of adding machines, calculators and computer terminals.
Ability to establish and maintain effective working relationships with coworkers, employees and retirees.
Ability to communicate effectively.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A bachelor's degree and experience in which the individual acquired the ability to read and understand, process or investigate benefits information.
MUSC Minimum Training and Experience Requirements:
This classification is not currently used at MUSC. Please contact the Department of Human Resources for more information.
MUSC Physical Requirements: