AG50 - Benefits Counselor I

Band 4

State Specifications:

General Nature of Work:

Provides basic assistance to employees, retirees and employers regarding the processing, calculation and explanation of various benefits.

Guidelines for Class Use/Distinguishing Characteristics:

This is an entry-level classification.

Examples of Work:

(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)

Counsels members in person and by telephone regarding insurance and retirement benefits and allowances with the aid of on-line information systems.
Prepares LTD claims and NOEs for retiree enrollment; verifies direct entries for billing systems and completes monthly reconciliation reports.
Calculates retirement estimates and final payments; calculates contribution required for members to establish prior service credit.
Provides customer service assistance to employees and employers on proper filing methods and on problems in billing.
Assists other staff members in compiling data and special reports on various benefits.

Knowledge, Skills and Abilities:

(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)

Knowledge of counseling techniques.
Skill in the operation of adding machines, calculators and computer terminals.
Ability to establish and maintain effective working relationships with coworkers, employees and retirees.
Ability to communicate effectively.

State Minimum Training and Experience

State Necessary Special Requirements:

Minimum Requirements:

(Note: Additional requirements may be applicable for individual positions in the employing agency.)

A bachelor's degree and experience in which the individual acquired the ability to read and understand, process or investigate benefits information.

MUSC Minimum Training and Experience Requirements:

This classification is not currently used at MUSC. Please contact the Department of Human Resources for more information.

MUSC Physical Requirements:

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift)

Ability to perform job functions in an upright position. (Frequent)
Ability to perform job functions in a seated position. (Frequent)
Ability to perform job functions while walking/mobile. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to climb ladders. (Infrequent)
Ability to work indoors. (Continuous)
Ability to bend at the waist. (Infrequent)
Ability to twist at the waist. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform 'pinching' operations. (Infrequent)
Ability to fully use both hands/arms. (Frequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Frequent)
Ability to maintain tactile sensory functions. (Continuous)
Ability to lift and carry 25 lbs., unassisted. (Infrequent)
Ability to lift objects, up to 25 lbs., from floor level to height of 36 inches, unassisted. (Infrequent)
Ability to lower objects, up to 25 lbs., from height of 36 inches to floor level, unassisted. (Infrequent)
Ability to push/pull objects, up to 25 lbs., unassisted. (Infrequent)
Ability to maintain 20/40 vision, corrected. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to see and recognize objects at a distance. (Frequent)
Ability to match or discriminate between colors. (Frequent)
Ability to determine distance/relationship between objects; depth perception. (Frequent)
Good peripheral vision capabilities. (Frequent)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to hear and understand whispered conversations at a distance of 3 feet. (Frequent)
Ability to perform gross motor functions with frequent fine motor movements. (Frequent)


Supervisor Signature
 Employee Signature

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