AG55 - Benefits Counselor II
General Nature of Work:
Provides assistance to employees, retirees and employers regarding the enrollment, processing, calculation and explanation of various insurance and retirement benefits.
Guidelines for Class Use/Distinguishing Characteristics:
This is the journey-level classification. Some incumbents function as lead workers.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Counsels members in person and by telephone regarding insurance and retirement benefits and allowances with the aid of on-line information systems.
Investigates enrollment problems and billing errors.
Computes length of service, average earnings, retirement contributions, annuity reserves and annuity of members under provisions of laws dealing with retirement benefits; verifies work of other counselors.
Prepares and presents explanations of benefits to state agency and school district employees.
Supervises the preparation of correspondence, reports and presentations concerning rules and regulations of benefits, eligibility and other related areas.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of counseling techniques.
Knowledge of insurance principles and practices, premium determination and state insurance Knowledge of rules, regulations and laws pertaining to public retirement systems.
Skill in the operation adding machines, calculators and computer terminals.
Ability to establish and maintain effective working relationships with coworkers, employees and retirees.
Ability to communicate effectively.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A bachelor's degree and professional experience in insurance or retirement programs.
MUSC Minimum Training and Experience Requirements:
A bachelor's degree and two years professional experience in insurance or retirement programs.
MUSC Physical Requirements: