AJ20 - Systems Support Technician
General Nature of Work:
Provides technical support in the design, modification, installation and analysis of software systems or performs maintenance on computer hardware.
Guidelines for Class Use/Distinguishing Characteristics:
This class is intended for use at the journey levels.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Supports staff in project efforts by collecting and analyzing data for problem resolution and preparing flowcharts and block diagrams.
Codes, tests and debugs programs.
Prepares documentation of programming procedures.
Maintains utility programs, JCL (job control language), compilers, assemblers and system generation and link editors.
Prepares progress reports.
Prepares programming instructions from detailed system specifications.
Establishes a regular maintenance schedule for computer systems and peripheral equipment.
Troubleshoots and repairs computers and peripheral equipment.
Maintains an inventory of replacement parts and equipment manuals.
Assists users in the proper operation of computers and peripheral equipment.
Writes and updates software used in testing the operation and function of computer hardware.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of programming languages.
Knowledge of computer equipment operations and capabilities.
Skill in the maintenance and repair of computer hardware.
Skill in the modification of computer equipment and circuitry fabrication.
Skill in the use and maintenance of electronic testing equipment.
Ability to communicate effectively.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A high school diploma and experience in computer programming, computer operations, data computer science or electronics technology may be substituted for the required work experience.
MUSC Minimum Training and Experience Requirements:
A high school diploma and one year experience in computer programming, computer operations, data control, data coordination or the maintenance and repair of computers. An associate degree in computer science or electronics technology may be substituted for the required work experience.
MUSC Physical Requirements:
This classification is not currently used at MUSC. Please contact the Department of Human Resources for more information.