AJ33 - Information Resource Coordinator
General Nature of Work:
Performs technical services in the day-to-day operation of a network control center, or assists in providing guidance to users in problem solving, training, information technology planning and computer hardware and software use.
Guidelines for Class Use/Distinguishing Characteristics:
This class is intended for use at the entry level.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Assists in determining user computer needs; assists in writing and testing programs; maintains and revises software as needed; maintains all system documentation.
Follows established inventory control procedures for assigned data communications equipment.
Conducts maintenance programs for all assigned equipment.
Assists in operation of system; monitors system storage and file information; recommends hardware configuration and uses.
Reviews technical data concerning data communications hardware capabilities and makes appropriate recommendations for use.
Assists in training users to operate computer hardware.
Monitors communications hardware and performs diagnostics to determine problems and effect necessary resolutions.
Serves as an advisor to management on issues in the area of information processing.
Serves as a liaison between user and telephone company in solving data communications circuit and line problems.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of data communications equipment maintenance, repair, modification, design, circuitry and testing equipment.
Knowledge of office automation standards and microcomputer hardware and software.
Knowledge of data processing operations.
Ability to train, direct and coordinate work of users and subordinate personnel.
Ability to establish working relationships with users and vendors.
Ability to troubleshoot data communications equipment, with or without blueprints and schematics.
Ability to communicate effectively.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A high school diploma and experience in the support and troubleshooting of data communications equipment, office automation systems, data communication systems design, processing of information or installation.
MUSC Minimum Training and Experience Requirements:
A high school diploma and one year experience in the support and troubleshooting of data communications equipment, office automation systems, data communication systems design, processing of information.
MUSC Physical Requirements: