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BA20 - Communications Specialist II

Band 3  


State Specifications:

General Nature of Work:

Coordinates telecommunications services for an assigned geographic area of the state or performs advanced operator functions supporting the state's central telephone switchboard operation.

Guidelines for Class Use/Distinguishing Characteristics:

Examples of Work:

(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)

Supervises and assists attendants in the proper handling of telephone calls.
Maintains directory assistance listings.
Answers service-related calls for the operations center.
Resolves system problems by phone or places service orders for subsequent repairs.
Coordinates telecommunications services within the assigned area.
Serves as liaison with vendor and agency coordinators to ensure efficient service.
Reviews and verifies monthly charges; determines departmental costs.

Knowledge, Skills and Abilities:

(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)

Knowledge of practices and procedures of telecommunications system layout and operation.
Knowledge of practices and procedures used in operation of a switchboard exchange.
Ability to recommend cost-effective approaches to telecommunications usage.
Ability to operate an electronic switching system under heavy load conditions.
Ability to understand and follow instructions.
Ability to speak clearly and distinctly.
Ability to communicate effectively.
Ability to oversee the work of others.

State Minimum Training and Experience

State Necessary Special Requirements:

Minimum Requirements:

(Note: Additional requirements may be applicable for individual positions in the employing agency.)

A high school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public.

MUSC Minimum Training and Experience Requirements:

A high school diploma and one year experience in switchboard exchange or in working with the public in account or billing services.

MUSC Physical Requirements:

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift)

Ability to perform job functions in an upright position. (Frequent)
Ability to perform job functions in a seated position. (Frequent)
Ability to perform job functions while walking/mobile. (Frequent)
Ability to work indoors. (Continuous)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Infrequent)
Ability to twist at the waist. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to maintain 20/40 vision, corrected. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to see and recognize objects at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous)
Must be ambidextrous.
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in dusty areas. (Infrequent)
Ability to discern between various types of alarm systems warning signals. (Continuous)

Additional New Requirements:
Computer literacy.


Supervisor Signature
 Employee Signature

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