BA30 - Communications Specialist III
General Nature of Work:
Manages an all-hours central switchboard exchange or communications control center; or coordinates communications services for an assigned state agency or geographic area.
Guidelines for Class Use/Distinguishing Characteristics:
Incumbents typically have supervisory responsibilities.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel.
Plans and schedules workload and directs the operation of a central switchboard or communications control center.
Trains new personnel.
Consults with state agencies not serviced by a local telecommunications office on voice communications requirements.
Maintains functional and financial records for statewide bulk billing.
Suggests changes to voice and data communications systems.
Receives and transmits official information by shortwave radio or teletype.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of the layout and operation of voice and data communications systems.
Knowledge of the practices and procedures used to operate a central switchboard.
Knowledge of appropriate FCC and other rules, regulations and policies.
Skill in the operation of electronic voice and data communications equipment.
Ability to supervise and train subordinates.
Ability to communicate effectively.
Ability to establish and maintain good working relationships with others.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.
MUSC Minimum Training and Experience Requirements:
A high school diploma and two years of entry-level work experience with voice communications systems or central switchboard operations; an associate degree in a technical communications discipline may be substituted for one year of the required experience.
MUSC Physical Requirements: