CB85 - Student Services Manager III
General Nature of Work:
Plans, directs and manages one or more comprehensive student services programs at a large institution of higher education.
Guidelines for Class Use/Distinguishing Characteristics:
This class is used for positions responsible for managing a major comprehensive student services program at the largest universities who accomplish program objectives through subordinate managers. Positions in this class typically are used as a director in admissions, financial aid, student health services, or a combination of more than one student services program have a significant impact on the institution. Some medium sized institutions may have positions in this class which direct three or more programmatic areas who accomplish objectives through subordinate managers.
Examples of Work:
(Note: The examples of work listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. The intent of the listed examples is to give a general indication of the levels of difficulty and responsibility common to all positions in this class.)
Directs and assesses managerial staff in the implementation of assigned areas of responsibility.
Establishes policies and procedures in conjunction with institutional management and recommends changes; interprets and alters institutional policy within broad guidelines and ensures that such policy is implemented.
Plans, develops, implements, monitors and evaluates the assigned student services program(s).
Establishes an effective communications program with institutional personnel in all matters relating to the assigned student services program(s).
Develops and implements long-range plans and objectives for the assigned student services program(s).
Counsels groups concerning institutional policy, procedures and regulations.
Develops budgets and is accountable for all budgetary matters for the assigned student services program(s).
Validates and controls all request for reports concerning student information.
Knowledge, Skills and Abilities:
(Note: The knowledge, skills and abilities listed are not necessarily inclusive of the requirements for every position in the class.)
Knowledge of the principles and theories of student development and educational administration.
Knowledge of the policies and procedures affecting the assigned program area(s).
Knowledge of the techniques of individual or group counseling.
Knowledge of public relations, facility management, fiscal management, personnel administration and food service support.
Ability to establish and maintain effective working relationships with students, parents, faculty, staff and the general public.
Ability to interpret laws, rules and regulations governing the operation of a state university.
Ability to identify, develop and implement programs and activities that will benefit the campus community.
Ability to provide supportive counseling for a wide range of student problems and concerns.
Ability to supervise, train and evaluate managerial personnel.
Ability to communicate effectively.
State Minimum Training and Experience
State Necessary Special Requirements:
(Note: Additional requirements may be applicable for individual positions in the employing agency.)
A master's degree and experience in student services programs.
MUSC Minimum Training and Experience Requirements:
A master's degree and four years experience in student services programs.
MUSC Physical Requirements: