MUSC Excellence MUSC Excellence is an effort toward developing an excellence-based culture. Links to MUSC Excellence Efforts: Each of the above areas has goals for achieving excellence. To achieve the goals, there are nine principles to adopt in order to attain desired results: Principle #1: Commit to Excellence - Why are we in healthcare? - Employees feel valued
- Physicians feel organization is the best
- Patients feel service is extraordinary
Principle #2: Measure the Important Things - Define specific targets and tools for measuring
- Align necessary resources to hit the targets
Principle #3: Build a Culture Around Service
Ensure high quality and a caring environment for our patients by: - Scripting behaviors
- Creating teams
- Teaching service recovery
- Developing standards of performance
Principle #4: Create and Develop Leaders - Identification of current and future leaders
- Development, training and equipping leaders in a cost-effective manner
Principle #5: Focus on Employee Satisfaction - Acknowledge that each employee is critical to success of MUSC
- Acknowledge that satisfied employees do a better job
- Satisfied employees=patient and physician satisfaction + decreased costs
Principle #6: Build Individual Accountability - Creating a self-motivated workforce
- Changing attitudes from “renters” to “owners”
Principle #7: Align Behaviors with Goals and Values - Use leadership report cards and 90 day action plans to support the evaluation system, align leadership and resources for MUSC
Principle #8: Communicate at all Levels - Use “Managing Up” to create proactive behavior and improve working relationships
- Administration is viewed in a positive manner when employees feel they are getting the message
Principle #9: Recognize and Reward Success - Never let Great work go unnoticed
- Create legends to establish real life examples for others to follow
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