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Office of the Chief Information Officer
Vice President for Information Technology

Pillar Goals for FY2014

Weight Pillar12345Comments
20%Quality (uptime)99.96599.97099.97599.98099.985 
15%People (Empl Satis)7576788082 
25%Service (Cust Satis)7580859095Based on OCIO survey (not MUHA). For Directors, managers and team leads the 30% can be divided into OCIO, director and team scores (e.g. 10% each for 3, or 15% for 2 levels)
10%Finance (cost sv/avoid)100k175k200k500k1m 
30%Growth70%80%90%100%110%% of projects completed; develop goals for each person


Employee Satisfaction
Customer Satisfaction


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