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Office of the Chief Information Officer
Vice President for Information Technology

OCIO Volumes and Statistics

OCIO Statistics and Information(NetID required)

Industry Comparisons

% Variance
Number of Help Desk Calls2,278 a week**
Exchange mailboxes per FTE6,857
Number of Window OS instances per FTE16446.4253%
Number of Linux OS instances per FTE50.527.484%
Number of Unix OS instances per FTE21.216.628%
Terabytes of Storage managed per FTE405TB108275%
Interfaces per FTE100
Active network ports per FTE7,4332,846161%
Active voice extensions per FTE3,2071,85873%
PC’s per Field Engineers47225387%
Security FTE’s to Total OCIO staff2%

*Industry Standard = Gartner Benchmark
** Excludes >1,300 calls per month handled after hours by data center operations

Other Statistics

Network Port Count by Building


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