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engineering and facilities

AiM Customer Request


Welcome to Engineering & Facilities Work Order Request System.

If this is an urgent request (leak, power outage, clogged toilet, etc.), please contact the service call desk at 792-4119 as it is operated 24/7.  For all other requests please log in to AiM using your NetID and Password.

When submitting requests, please be prepared to provide the following information:  

  • Exact nature of the request (scope of work, time frame)
  • Building number*
  • Room number
  • Contact name, email and telephone number
  • UDAK number for billing purposes

If you'd like a Budget Estimate (free) or Detailed Cost Estimate (for a fee) prior to work, please let us know in the Description of Work.

Please review the AiM User Guide or watch the AiM Customer Request Video for complete instructions on submitting a Customer Request.

*If you do not know your building number, please review the Property List.



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