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Support Contact List


The following list gives the appropriate contact information for you to direct questions regarding SmartStream, Procurement documents, Month-end reports, and Interface transactions.

SmartStream Application/Technical Issues

Question/ProblemContactPhone #
Application and Technical problems Help Desk792-9700
MUSC Financial Report AppHelp Desk792-9700
Darkwing- Access Queries/ReportsHelp Desk792-9700
Report Printing problemsHelp Desk792-9700
"Rollout" Balancing ReportsHelp Desk792-9700
SmartStream TrainingSally BridgesSchedule
Security (ID and password)Sally Bridges792-7606

Purchasing Documents


RQ, PO, Blanket OrdersContact your Buyer(If unknown)
 MUSC- Betty Sandifer792-0552
 MUHA- Joe Logan792-6839
Receipts (Receivers)Accounting Services792-0237
InvoicesAccounts Payable792-4343
Fixed Assets (Equipment)Charlene Lowe792-3079

Month End Reports


Special Delivery of Hard CopiesEunice Rivers792-4925
Online Report ApplicationIS Help Desk792-9700
Report QuestionsPam Wilkinson792-8290

Interface Contacts (Posted in SmartStream)


InterfaceDepartmentContactPhone #
CentrexCommunicationsPam Grady2-9980
IKONBusiness OperationsRoy Dingle2-4779
Indirect Costs (Grants)Grants AccountingPaula White2-4133
KEANEHospital Fiscal SvcFay Brownlee2-4787
MAILBusiness OperationsRoy Dingle2-4779
PayrollPayrollAngela Alford2-4937
PC BillingOCIO-ISRob Williams2-6939
Purchasing CardProcurementMUSC- Sarah Wall
MUHA- Joe Logan
Southern BellCommunicationsJanet Infinger2-9980
Student A/RStudent AcctgKenny Grace2-7563
UPSProcurementPeggy Cunningham2-4464
XeroxProcurementVertelle Seabrook2-3885


IITAccounting Services 2-0237


CAMR Form Instructions- For Project MaintenanceKatie VonRuden2-4563
Chart Of AccountsKatie VonRuden2-4563
Chart Of Accounts DocumentWeb 
MUSC Unit ListingWeb 

Other SmartStream Training

Web Tutorials:Understanding the UDAK
 Introduction to SmartStream
 Accessing the Financial Reports
Instructor Led:SmartStream Inquiry
 Access97 for SmartStream Reporting



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